New destinations
Discover new cities with us. Choose a destination and a convenient departure.
Communication automation
Telegram bots.Every messenger.One system.
ITNET is a development team based in Lviv, Ukraine. We build Telegram bots for business, scheduled publishing systems for groups and channels, and a shared inbox for Messenger, WhatsApp and Instagram Direct connected to your CRM.
Built around your processes. Connected to your systems.
ITNET / AUTOMATION
Communication under control
The bot clarifies the requestMatching workflow selected
Your team takes overConversation history included
Enquiry in your CRMNo manual copying
Your customers are already here
TelegramMessengerWhatsAppInstagram Direct
/ What we build
Three solutions. Less daily routine.
Start with one task or connect your channels in a system that follows your business rules.
/ 01
Telegram bots
From the first question to a complete enquiry. Guide customers through the right workflow.
ENQUIRIES · SERVICE · NOTIFICATIONSLearn more/ 02
Scheduled publishing
One content plan for your Telegram channels and groups. Posts go out on schedule.
CHANNELS · GROUPS · SCHEDULINGLearn more/ 03
Omnichannel inbox
Messenger, WhatsApp, Instagram Direct and Telegram in one workspace for your team.
SHARED INBOX · TEAM · CRMLearn more/ 01 — Telegram bots
Telegram bots built for your workflows.
We build bots that know the next step: what to ask, which details to save and when to bring in a person.
- 01
Enquiries and orders
Service catalogues, appointments, request details and handover to the right manager.
- 02
Customer support
Common questions, order status and a transfer to an operator when needed.
- 03
Internal workflows
Team notifications, approvals and tasks in a familiar messenger.
Try an example conversation
Your businessbot
Today
Welcome! We’ll help you find the right service. Where shall we start?
Our own implementation / BUSPORTAL
We build what we use ourselves.
Omnichannel conversations and Telegram advertising management are already implemented in our BUSPORTAL product. We use this experience to build solutions around your business processes.
Explore BUSPORTAL/ 02 — Automated publishing
Automated Telegram posts. On your schedule.
From a single post to a rotating campaign. Choose content, groups, dates and frequency. The system manages publishing according to these rules.
- Posts with text, images and buttons
- Campaigns for selected Telegram groups and channels
- Sequential or random rotation
- Dates, weekdays, hours and publishing frequency
- Group limits, timeline and sending history
For your channels and groups where publishing permission has been granted.
Telegram advertisingAutumn campaign
ActivePosts in rotation
New destinations01Online booking02Plan your journey03
Posts alternate in the specified order.
Publishing days
Campaign dates
14.10 — 30.10.2026Publishing hours
09:00 — 21:00Posts per day
3Selected groupsTravel communityCompany news
Group limits are included in the schedule
/ 03 — Omnichannel messaging
An omnichannel inbox. All conversations in one place.
Customers stay in their favourite messenger. Your team sees enquiries in a shared inbox, with their history, status and context.
Interactive example — choose a conversation
ConversationsAI assistantAll messages4
OlenaInstagram Direct
Interface recreated from the BUSPORTAL implementation. All data is illustrative.
/ 01
Keep track of conversations
A shared queue of enquiries instead of switching between apps.
/ 02
Clear responsibility
Assign managers, track statuses and hand conversations to colleagues.
/ 03
Context close at hand
Conversation history, notes and information from your CRM.
/ How we work
From your task to the first conversation.
- 01
Understand the process
Define channels, scenarios, roles and required integrations.
- 02
Show a prototype
Agree on bot logic and the interface through clear examples.
- 03
Build and connect
Implement workflows and connect messengers to your systems.
- 04
Launch with your team
Test real scenarios, train your team and provide support.
Before we get started
/ 01What is an omnichannel inbox for business?
An omnichannel inbox brings messages from Telegram, Messenger, WhatsApp and Instagram Direct into one interface. Your team can see conversation history, assign a manager and hand a conversation from a bot to an operator without losing context.
/ 02How does automated Telegram publishing work?
Create posts, choose groups or channels and configure a campaign with weekdays, a time window, frequency and an end date. Posts rotate sequentially or randomly. The system respects group limits and records the sending history.
/ 03Can we start with just a Telegram bot?
Yes. Start with a single workflow for enquiries, support or notifications. Add other channels and integrations when needed.
/ 04Which Telegram chats can we publish to?
Your channels and groups, or communities whose owners have granted the bot the required permissions. We agree on destinations, frequency, content and access before launch.
/ 05Can you connect our CRM?
Yes, if it provides an API or another way to exchange data. We check integration options and agree on which enquiries, statuses and messages to transfer.
/ 06What is needed for WhatsApp, Messenger and Instagram?
We review your business accounts, permissions and connection options through the platforms’ official tools. Available workflows depend on each channel and are agreed before development.
/ 07Can a person take over from the bot?
Yes. We can transfer the conversation when the customer asks or a workflow condition is met. The manager receives the conversation history and details collected by the bot.
/ 08What determines the cost and timeline?
The number of workflows, channels and integrations, and the dashboard requirements. After discussing your task, we prepare an estimate and plan, with external service costs identified separately.
Let’s start with your process
What can your bots take over?
Tell us how you communicate with customers today. We’ll suggest what to automate first.